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Help that starts before you pay, and does not stop after

Setup, migration, counter training and every update sit inside the monthly price. What differs by plan is how fast we answer, not what you get.

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What is included, and what that actually means

Setup on your own data. We do not hand over an empty system. Your product list and supplier list come across first, and the opening stock count is done with somebody on the line, so from the first day the numbers on the screen are your numbers.

Migration from whatever you have now. A spreadsheet, another system, or a paper register. If it is on paper we will tell you honestly how long the typing will take and which parts are not worth typing at all.

Training at the counter. Not a webinar. The people who ring up sales learn on the machine they ring them up on, and the test is whether a sale takes them less time than it did before.

Every update. There is one version of Farmasale and everybody is on it. No upgrade invoice, and no feature that arrives only on a higher plan you have to be sold first.

When you get in touch

What to expect

  • You reach a person

    Nothing answers ahead of a human. Say what happened and, if it helps, what you were about to do — most counter problems are solved inside the first message.

  • We can see what you see, with your permission

    Our staff reach a pharmacy's records only when there is a reason, and every visit is logged against a name and a time. You can ask us afterwards exactly what was opened.

  • A fix, or a date

    If it is our bug we say so and give you a date. If something is not going to be built we say that too, rather than leaving it on a list nobody revisits.

  • None of this is billed separately

    Support is not a tier you add on. It is the reason the monthly figure is what it is.

If it is urgent

A counter that cannot take money is an emergency and is treated as one. Call rather than write — the number and the WhatsApp link are on this page, and they are the ones somebody actually picks up.

If there is a queue in front of you, keep selling on paper and say so when you call. Nothing written on paper is lost: we will help you enter it afterwards, and the day-close will still balance.

Contact and support

Response times

Plan Response
Starter Next working day
Basic Same day
Standard Within four hours
Business Within two hours

Included at no charge

  • Setup and training
  • Migrating your existing data
  • Counter staff training
  • All updates